Excellence: Service excellence is more than what we provide, it’s how we think and act. It’s more than just fixing a problem; it is prompt responses, consistent communication, quality information, and a focus on providing a superior customer experience each and every time. Our “Excellence in Handling” culture is what drives our commitment to our clients.
Health & Safety: We share a personal and professional commitment to protecting the safety and health of our employees, our clients, our customers and the people of the communities in which we operate. We strongly believe it is possible to conduct our operations without injuries to people or damages to assets and the environment, and will continue our efforts to improve safety results. The safety of our people is imperative and is not subject to negotiation or interpretation.
Accountability: We accept our individual and team tasks and we meet our obligations. We accept responsibility for our performance in all of our decisions and actions. At the core of accountability is reliability and personal duty; therefore, we value the ability of our staff and organization to honor our commitments. We will also take responsibility for our work and try to correct what is not right to the greatest extent possible.
Respect: We respect all individuals and value their contributions and take the time to understand the perspective of others. Everyone is treated with unfailing dignity. We treat our team members, customers, partners and suppliers with mutual respect and sensitivity, recognizing the importance of diversity.
Teamwork: Together everyone achieves more. We support productive teams that share common goals, a common vision and work in an unselfish manner. As a team, we are driven by collaboration, respect, communication and accountability while recognizing that everyone has their own unique role that must be respected and appreciated.